Support

We encourage you to look through the frequently asked questions below for answers, but if you don't see what you're looking for, you'll find links to contact our support team at the bottom of the page.


Frequently asked questions:


  • How do I load the trialcode?

    A temporary code locks up all functionality in IGEMS for a specified period of time. When you apply for a temporary code, you need to send the unique Trial code to us at IGEMS or your reseller. You can find the Trial code by clicking at 1, 2, 3 & 4 (see picture below).

    You will find the Trial code in the black rectangle demonstrated below.

    Once you have entered the Temporary code you have recieved from us or your reseller in the red rectangle, all you have to do is restert the program and all functions will be activated as long as the temporary code is valid.


  • To where do I copy my postprocessors?

    The postprocessor and the machine control the functionality, layout and format of the NC-file used by the machine. If you have received those files from us at IGEMS or from your reseller you must copy them to your system. To make this easy, click on 1, 2 & 3 (see picture below).

    Copy the postprocessor file (.PPI) to the folder “Postprocesssor”.
    Copy the machine file (.XML) to the folder “Machines”.


  • How do I make a lifebouy?

    To make it easier to report bugs or to get answers on support questions, IGEMS has a function collecting all information we need to be able to recreate your question or problem.
    To make the support easier for us, please indicate (if possible) on the drawing with a Circle the position of the problem. To create a support file, click on 1, 2 & 3 (see picture below).

    This will show following dialog.

    Fill in the informaton in the dialog. (If you prefer you can make the description in the email.) Press the Save button (4) and enter a valid filename.

    All necessary files are now packed into a ZIP file. Send this ZIP file by mail to your reseller or IGEMS to get the quickest help possible.